Privacy Policy

1. Introduction

RATART Auctions ("we", "us", "our") is committed to protecting the privacy of our users. This policy explains what personal data we collect, why we collect it, and how we process it in connection with the RATART Auctions platform.

2. Data We Collect

• Account information: name, email address, username, and password hash.
• Verification data: payment-method verification and sanctions screening results for all bidders; identity documents (via Stripe Identity) collected only when bidding above CHF 10,000 equivalent.
• Transaction data: bids, purchases, payment references, and payout records.
• Usage data: pages visited, features used, and device/browser information collected via cookies and analytics.
• Communications: messages sent through the platform or to our support team.

3. How We Use Your Data

We process personal data to:

• Operate and improve the auction platform.
• Verify identity and prevent fraud.
• Process bids, payments, and consignor payouts.
• Send transactional notifications (bid confirmations, auction results, shipping updates).
• Comply with legal and regulatory obligations.

4. Data Sharing

We do not sell your personal data. We share data only with payment processors (Payrexx, Stripe) for transaction processing, shipping partners for delivery, and legal authorities when required by law.

5. Data Retention

Account and transaction data is retained for as long as your account is active and for a reasonable period thereafter to meet legal and audit requirements. You may request deletion of your account and associated data at any time.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may also object to processing or request data portability. To exercise any of these rights, contact us at privacy@ratart.ch.

7. Contact

For questions about this privacy policy, contact us at privacy@ratart.ch.